1. Information We May Collect
We may collect personal information that you choose to provide, including your name, email address, telephone number, property details, service preferences and the contents of your enquiry. We may also collect limited technical information such as device, browser or usage data where this is required for website security, hosting functionality or service improvement.
2. How We Use Personal Data
We use personal information to respond to enquiries, prepare quotations, arrange services, communicate about bookings, maintain business records, protect the website from misuse and comply with legal or regulatory obligations. Where relevant, we may also use contact information to follow up on an existing service request.
3. Lawful Bases
Depending on the circumstances, our lawful basis for processing may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or pursuing legitimate business interests such as administering enquiries, safeguarding our operations and keeping appropriate records.
4. Sharing Information
We do not sell personal data. Information may be shared where reasonably necessary with service providers involved in website hosting, email handling, technology support, accounting or legal compliance, or where disclosure is required by law. Any such sharing is limited to what is reasonably necessary for the relevant purpose.
5. Data Retention
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, maintain service records, resolve disputes, meet accounting obligations or comply with legal requirements. Retention periods may vary according to the nature of the enquiry or service provided.
6. Cookies and Third-Party Resources
This website may use essential technical resources, content delivery networks, fonts, icons, scripts and similar third-party assets to improve presentation, performance and reliability. Such providers may process limited technical data, including browser or connection information, as part of normal website delivery. Any broader analytics or marketing activity should only be used where properly disclosed and, where required, subject to appropriate consent mechanisms.
7. Your Rights
Subject to applicable law, you may have rights to request access to the personal data we hold about you, request correction of inaccurate data, request erasure, object to certain processing, request restriction of processing or request data portability where applicable. You may also have the right to complain to the Information Commissioner’s Office if you believe your data has been handled improperly.
8. Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, misuse, loss or disclosure. However, no website or online transmission can be guaranteed to be completely secure, and you provide information through the website at your own discretion.
9. Contact
For privacy-related enquiries or data requests, please contact Fife Free Cleaning Limited using contact@fife-free-cleaning.co.uk. We may need to verify identity before responding to certain requests.
